Preparedness and Response of Emergency Department Medical Personnel to Disasters and Outbreaks: Lessons from the COVID-19 Pandemic

Authors

  • Renaldi M STIK Makassar, Indonesia
  • Maryadi Maryadi Universitas Negeri Gorontalo, Indonesia
  • Zulfa Dwi Putri Univeristas Gadjah Mada, Yogyakarta, Indonesia
  • Wawan Febri Ramdani Universitas Aisyiyah Yogyakarta, Indonesia
  • Gatot Supramanto Universitas Aisyiyah Yogyakarta, Indonesia

DOI:

https://doi.org/10.31101/wfdj.v1i1.4017

Keywords:

Emergency Department, Disaster Preparedness, Pandemic Response, COVID-19, Healthcare Professionals

Abstract

Objective: The COVID-19 pandemic revealed major gaps in emergency departments' (EDs) preparedness and response, including patient surges and shortages of personal protective equipment (PPE). Understanding ED healthcare professionals' experiences is vital for improving future crisis readiness. Methods: This qualitative phenomenological study explored the experiences of 20 ED healthcare professionals through semi-structured interviews. Topics included disaster preparedness, logistics, communication, training, psychological support, technology use, and intersectoral collaboration. Thematic analysis was conducted to identify key themes. Results: The study identified several themes. Existing disaster protocols were insufficient for a crisis of this scale, necessitating revision. PPE shortages and logistical hurdles severely strained staff. Clear internal and intersectoral communication facilitated operations. Continuous training and realistic drills enhanced preparedness, while psychological support helped manage stress. Telemedicine adoption improved service delivery, and strong intersectoral collaboration helped mitigate resource limitations. Conclusion: The pandemic underscored the importance of updating disaster protocols, strengthening logistics, and providing psychological support for ED personnel. Technological adaptation and cross-sector collaboration were key to improving crisis response. These lessons are essential for enhancing future preparedness.

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Published

11-07-2025

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Vol. 1 No. 1 (2025)

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