Achievement of the performance Community Health Center Sleman Regency Yogyakarta during the Covid-19 pandemic in 2020

Tri Hapsari listyaningrum; Heri Puspito

doi:10.31101/ijhst.v4i1.2523

Authors

Tri Hapsari listyaningrum Universitas 'Aisyiyah Yogyakarta, Indonesia
Heri Puspito Universitas 'Aisyiyah Yogyakarta, Indonesia

DOI:

https://doi.org/10.31101/ijhst.v4i1.2523

Keywords:

balanced scorecard, primary health care

Abstract

Health center performance measurement can be measured in a balanced scorecard based on financial perspective, customer perspective, internal business process perspective, learning, and growth perspective. The qualitative study were used in this research will describe the evaluation of the implementation of Primary Health Care management. The four informants used in this study include the head of Primary Health Care, the head of Individual Health efforts, the head of Public Health efforts, and the administration and management, coordinator. Data were analyzed using thematic analysis. The financial perspective performs budget planning according to program achievements. There is an adjustment or shift in the budget in the Expenditure Budget that is diverted for the covid-19 program. From the customer's perspective, the results showed that there was sterilization of facilities, cross-sectoral coordination, and good communication. Patient visits during the COVID-19 pandemic were decreased. The internal business process perspective has innovated with online services, changing service mechanisms, providing additional tasks, and utilizing social media to disseminate information and health education to the public. Several Community Health Efforts activities have been stopped because they have the potential to trigger a wider spread of COVID-19 transmission. Learning and growth perspectives show involve various sectors to support the covid-19 pandemic program, one of which is empowerment by training youth groups for mass vaccination. The business process of one of the Primary Health Care in Sleman Regency runs optimally with various innovations.Â

References

Ahadi, A., Stikes, P., & Keluarga, M. (2020). Pengaruh Kebijakan Social Distancing pada Wabah COVID-19 terhadap Kelompok Rentan di Indonesia. https://doi.org/10.22146/jkki.55575

Amer, F., Hammoud, S., Khatatbeh, H., Lohner, S., Boncz, I., & Endrei, D. (2021). A Systematic Review: The Dimensions utilized in the Performance Evaluation of Healthcare- An Implication during the COVID-19 Pandemic. MedRxiv, 2021.06.26.21259568. https://doi.org/10.1101/2021.06.26.21259568

Amer, F., Hammoud, S., Khatatbeh, H., Lohner, S., Boncz, I., & Endrei, D. (2022). The deployment of balanced scorecard in health care organizations: is it beneficial? A systematic review. BMC Health Services Research, 22(1), 1â€“14. https://doi.org/10.1186/S12913-021-07452-7/FIGURES/7

Aprillia, W. R. (2016). Desain Pengukuran Kinerja Puskesmas dengan Metode Balance Scorecard (Studi Kasus Pada Puskesmas Simo Kabupaten Madin). 15(2), 1â€“23.

Arifudin, Sudirman, & Andri, M. (2017). Evaluasi Sistem Manajemen Sumber Daya Manusia Pada Penempatan Kerja Petugas Di UPT Puskesmas Lembasada. Promotif, 7(1), 1â€“14. https://doi.org/10.46306/ncabet.v1i1.4

Arisanti, N. M. D., & Suderana, I. W. (2020). Penanganan Pandemi Covid-19: Kolaborasi Pemerintah Kabupaten Bersama KNPI Gianyar Di Kabupaten Gianyar, Bali Handling. Spirit Publik: Jurnal Administrasi Publik, 15(2), 87â€“96. https://doi.org/10.20961/SP.V15I2.43097

Denno, D. M., Hoopes, A. J., & Chandra-Mouli, V. (2015). Effective strategies to provide adolescent sexual and reproductive health services and to increase demand and community support. Journal of Adolescent Health, 56(1), S22â€“S41. https://doi.org/10.1016/j.jadohealth.2014.09.012

Dinas Kesehatan Sleman. (2016). Visi dan Misi â€“ Dinas Kesehatan Sleman. Retrieved May 25, 2021, from https://dinkes.slemankab.go.id/visi-dan-misi

Kaplan, R. S., & Norton, D. P. (2000). Balanced Scorecard: Menerapkan strategi menjadi aksi. Jakarta: Erlangga.

Kemenkes. Peraturan Menteri Kesehatan No.43 tahun 2019 tentang Pusat Kesehatan Masyarakat. , (2019).

Moynihan, R., Sanders, S., Michaleff, Z. A., Scott, A. M., Clark, J., To, E. J., â€¦ Albarqouni, L. (2021). Impact of COVID-19 pandemic on utilisation of healthcare services: a systematic review. BMJ Open, 11(3), e045343. https://doi.org/10.1136/BMJOPEN-2020-045343

Nasution, S. L. (2012). Pengaruh Pengetahuan Tentang Kesehatan Reproduksi Remaja Terhadap Perilaku Seksual Pranikah Remaja di Indonesia. Widyariset, 15(1), 75â€“84.

Nuryati, S. (2017). Evaluasi Implementasi Sistem Manajemen Mutu ISO 9001:2008 di Puskesmas Wilayah Kabupaten Sleman. Jurnal Medicoeticolegal Dan Manajemen Rumah Sakit, 6(2). https://doi.org/10.18196/jmmr.6137

Plagg, B., Piccoliori, G., Oschmann, J., Engl, A., & Eisendle, K. (2021). Primary Health Care and Hospital Management During COVID-19: Lessons from Lombardy. https://doi.org/10.2147/RMHP.S315880

Rahmawati, Y., Anugrah Fadillah, F., Hati, E. M., & Roziqin, A. (2021). Kampung Tangguh: Wujud Kolaborasi antar-Stakeholder dalam Merespons Pandemi COVID-19. Journal of Social Development Studies, 2.

Siagian, T. H. (2020). Mencari Kelompok Berisiko Tinggi Terinfeksi Virus Corona dengan Discourse Network Analysis. Jurnal Kebijakan Kesehatan Indonesia : JKKI, 9(2), 98â€“106. https://doi.org/10.22146/JKKI.55475

Thenu, V. J., Sediyono, E., & Purnami, C. T. (2016). Evaluation of Health Center Management Information System to Support the Implementation of Generic SIKDA using HOT (fit) method in District of Purworejo. Jurnal Manajemen Kesehatan Indonesia, 4(2), 129â€“138. Retrieved from https://ejournal.undip.ac.id/index.php/jmki/article/view/13623

Tryanto, D. A., & Indrawati, F. (2018). Analisis Kinerja Petugas Pelayanan Rawat Jalan Puskesmas Ngesrep Dengan Metode Balance Scorecard. Higeia Journal of Public Health Research and Development, 1(3), 84â€“94.

Widiantari, N. M. P., & Ulandari, L. P. S. (2022). Gambaran Pelaksanaan Pelayanan Kesehatan Esensial di Puskesmas II Denpasar Barat Pada masa Pandemi Covid-19. 9(1), 50â€“66.

Zeho, F. H., Setyowati, E., & Hermawan, R. (2020). The Impact of Pandemic Covid-19 on The Performance of Regional Public Hospital Based Approach to Balanced Scorecard In RSUD â€œ X .â€ Jurnal Sosial Dan Humaniora, 23(3), 194â€“199.